Support - Shenzhen Shenyi technology Co., Ltd

Warranty & RMA Policy

Warranty Period

All products are compliant with specific industrial standards from design, validation to manufacturing. They are warranted to be free from manufacturing defects in materials and workmanship from shipping from Shenyi. The actual warranty period of products varies according to different product category. Details please see as follows:

Product category	Product line	Warranty period
Industrial Ethernet Switches	Layer 3 backbone Managed Switches	5 years
	Managed Industrial Ethernet Switches
	EN50155 Industrial Ethernet Switches
	Unmanaged Industrial Ethernet Switches
	Entry-level Industrial Ethernet Switches	3 years
Industrial PoE Switches	Managed Industrial PoE Switches	5 years
	802.3bt standard 60-90W Industrial PoE Switches
	Unmanaged Industrial PoE Switches
	Entry-level Industrial PoE Switches	3 years
Industrial Media Converter	Industrial Media converters	5 years
Industrial Media Converter	Industrial PoE Media converters	5 years
Commercial Ethernet Switches	Layer 3 Managed Ethernet Switches	3 years
	Layer 2+ Managed Ethernet Switches
	Layer 2 Managed Ethernet Switches
	Unmanaged Ethernet Switches
	Entry-level Unmanaged Ethernet Switches	1 year
PoE Switches	Layer 3 Managed PoE Switches	3 years
	Layer 2+ Managed PoE Switches
	Layer 2 Managed PoE Switches
	Unmanaged PoE Switches
	Entry-level Unmanaged PoE Switches	1 year
Media converters	Managed Media Converters	3 years
	Physical Isolated Media Converters
	10G Media Converters
	Unmanaged Media Converters
Accessories	SFP, PoE Injector, PoE splitter, PoE Extender, Power supply, Surge Protector	1 year

Additional quality assurance can be negotiated, please contact our sales for more details if you require

Warranty Exclusions

The warranty does not cover:

1. Out of warranty period

2. Products subjected to misuse or abuse, whether by accident or other causes

3. Defects resulting from natural disaster, including but not limited to lightning, flooding, earthquake, fire, etc.

4. Defects resulting from any service, maintenance or repair executed by a third part other than Shenyi, service provider or third party authorized by Shenyi.

5. Products with an altered and/or damaged serial number.

6. The warranty of customized and ODM products will be defined in the relative contract,and excluded from this warranty policy.

Service Cost & Freight Charge:

RMA Products		DOA	Within Warranty	Out of Warranty
Freight Charge	From Customers’ side to Shenyi	Shenyi	Customer	Customer
Freight Charge	From Shenyi to Customers’ side	Shenyi	Shenyi	Customer
Replace/repair fees		Shenyi	Shenyi	Customer

* DOA (Defect on Arrival): A product is found to be defective within 3 months from the shipping date after leaving Shenyi factory.

Returned DOA items must be unscathed in appearance, without alteration, scratches or damaging marks. DOA will not be accepted in case of customer's improper configuration or misuse. Or the customers have to be responsible for a portion of the handling charges if it proves not to be the hardware problem.

Pre-sales & after-sale service

Technical support on line 7*24 hours

Tel：+86-13728996106

Whatsapp/Skype/Wechat/Mobile:+86 13728996106